PUTRAJAYA, Aug 21 — Every ministry, department, and agency must establish a Service Delivery Improvement Monitoring Committee (JP4) to monitor the implementation of service delivery improvements at their respective levels.

PUTRAJAYA, Oct 10 — The initiative to establish the Malaysian Ombudsman, a platform for the public to voice their grievances against the public service delivery system, is an important milestone for the nation in its efforts to improve governance in the public service delivery system, said Chief Secretary to the Government Tan Sri Mohd Zuki Ali.

By Danial Dzulkifly SHAH ALAM, Sept 27 — The Federal government currently has no plans to raise the minimum retirement age for the civil service to 65 years, said Public Services Department (JPA) Public Services (Operations) deputy director-general Datuk Anesee Ibrahim. During a public...